Configure the Thrive integration for your workspace.
Metaview integrates seamlessly with Thrive. This makes it possible for Metaview to match candidates to existing candidates in Thrive, and allow you to push AI Notes directly to candidate profiles in Thrive.
Please ensure API access is enabled on your Thrive account before setup; if you don’t yet have API access, contact your Thrive CSM to have it activated.
Navigate to Settings (top right) -> Integration-> Access Tokens
Click Generate API Token
Copy the API key.
2. Share Thrive API key and account subdomain with MetaviewNavigate to https://my.metaview.app/settings/thrive-trm. If you haven’t previously signed in to Metaview, you will be prompted to do so. Enter the API key into the provided field.After saving your changes, the integration process will start. This can take up to 48 hours to complete, and you will be emailed once the integration is successful.
Metaview will attempt to match your calls scheduled by other means to relevant entries in your ATS. The most common reasons why this doesn’t happen automatically are:
Candidate is missing in the ATS
Duplicate candidates in the ATS
Data mismatch between Metaview invite and information in ATS (e.g. wrong participants, missing participant, wrong candidate)
Insufficient information to match call or candidate (often occurs when using Inviting to an ongoing call or Upload recordings options)
If you believe that a Metaview call was not matched or was incorrectly matched to your ATS data, please reach out to support@metaview.ai and provide as much data as possible for our team to properly investigate. Please provide specific examples and the relevant IDs (e.g. application ID, candidate ID) from your ATS.