Enrichment Credits

Candidate profiles provided through Sourcing include professional information and may contain links to publicly available profiles, or to the candidate’s profile in your ATS where available. Enrichment Credits allow you to unlock additional contact details (email addresses and phone numbers) for outreach which can be carried out using your own tools or through Sequences. Contact enrichment is optional and powered by third-party providers. Your available credits depend on your workspace’s billing setup.

How enrichment works

When you find a candidate profile using the Sourcing feature, you have the option to enrich their profile to retrieve an email address or phone number. Click No email selected or No phone selected to open the enrichment panel.

Enrichment Credits Select — Click “No email selected” or “No phone selected” on the candidate profile.

In the enrichment panel, click Find contact to run the enrichment search using these third-party providers. You can also choose to manually add an email address or phone number instead of using enrichment option.

Enrichment Credits Find Contact — Use Find contact to look up a candidate's contact details.

Once a candidate profile includes contact details, you can enrol them into Sequences for outreach or contact them directly using your own tools.

Credit usage and top-ups

Enrichment credits are usage-based and shared across your workspace. Credits are only consumed when you successfully retrieve a candidate’s email address or phone number. If no contact details are found, you are not charged. If your workspace uses platform credits for contact enrichment, open Settings → Credits & billing to check your available balance, usage and any renewal or expiry dates. Contact lookups use this shared credit balance. A paid Sourcing subscription does not provide unlimited contact lookups. If your workspace uses enrichment-specific credits, open Sequences → Enrichment Credits to check that balance and its renewal details. To purchase more credits, use the purchase options on the credit page for your workspace’s billing setup. Review the amount and expiry before completing your purchase.