Candidates and evaluation
My candidate count doesn’t match my ATS
It’s normal for the number of candidates in an Application Review to differ from the number you see in your ATS. Common reasons include:- Stage and role scope — a review pulls candidates from one specific stage of one role. If you compare it against a different stage, or your ATS’s whole-pipeline view, the totals won’t line up.
- Merged duplicates — when the same person applies more than once, Metaview merges them into a single candidate.
- Multiple applications from one person — a candidate with several applications is counted once.
- Anonymised candidates — candidates whose personal data has been anonymised in your ATS (for example, after a data-retention period) aren’t synced, so they don’t appear.
- Restricted or confidential candidates — private, confidential, or otherwise restricted candidates in your ATS aren’t synced.
- Sync timing — new applications and recent changes in your ATS can take up to ~30 minutes to be reflected in Metaview.
These differences are expected and don’t mean candidates are missing. If your numbers still look off after accounting for the above, contact support with the role name and workspace so the team can take a look.
A candidate shows as Inconclusive but they have a resume
This usually means the uploaded file could not be parsed. Common causes include corrupted PDFs, image-only scans with no text layer, or unusual file formats. Open the CV tab to view the original files. If the file looks normal to you, flag it to support so the team can investigate.Evaluation seems stuck or is taking a long time
Each review version goes through a lifecycle: Draft (ICP being written), Evaluating (candidates being assessed), Active (evaluation complete, ready for your review), and Archived (replaced by a newer version). For large candidate pools, the Evaluating phase can take longer than usual. If a review has been stuck in this status for more than 30 minutes, contact support with the role name and workspace so the team can check for processing issues.Setup and roles
Do decisions on uploaded CVs sync to an ATS?
No. For upload-based Application Reviews, progress and rejection decisions stay in Metaview. If you need those decisions written back to a system of record, start an ATS-connected review instead, or connect your ATS later so new reviews can sync automatically. See Review uploaded CVs for setup, and Ingesting New Candidates for how to add more CVs through Add applicants.Can I add more CVs after I’ve started a review?
Yes. In an upload-based review, open the review and use Add applicants to upload more PDF or Word CVs. New uploads are evaluated against the current Ideal Candidate Profile and appear alongside the existing candidates. In an ATS-connected review, new applicants are picked up automatically from the selected ATS stage.Why can’t I reject or progress candidates?
For ATS-connected reviews, your ATS API key likely does not have the required POST permissions. See ATS Setup and check that the Advance Application and Reject Application permissions are enabled on your ATS API key. For upload-based reviews, progress and rejection decisions stay in Metaview and are not written back to an ATS — if you need ATS write-back, start an ATS-connected review.Why do I see closed or irrelevant roles during setup?
Application Review should only show open roles from your ATS. If you are seeing closed or archived roles, try refreshing the page. If the issue persists, contact support. (This applies to ATS-connected reviews; upload-based reviews don’t pull a role list from your ATS.)Can I make changes to an Application Review after it’s been created?
Click the… (3 dots) menu next to the Application Review you want to update, then select Edit. From there, you can give it a new custom name. For ATS-connected reviews you can also update certain settings like the import applicant stage, default rejection reason, and rejection email. For upload-based reviews, those ATS-specific settings don’t apply.
How can I check which job posts an Application Review is linked to?
Click theATS logo button in the Application Review toolbar to see the job posts linked to the review. You can click any listed post to open it in your ATS. (ATS-connected reviews only.)