Only Application Review, Screening and contact enrichment use credits. Products you pay for per seat are covered by your subscription. See Managing Subscriptions.
What each activity costs
Each of these products includes some free uses before it starts using credits.
FAQs
Q: When do my credits expire? It depends on how you got them:- Monthly plan credits expire at the end of each billing cycle. Unused credits don’t roll over.
- Credit packs you buy don’t expire.
- Credits added by Metaview, for example under your contract, expire on the date shown on Credits & billing, if they have one.
Request more credits to ask your workspace admins. For larger volumes, talk to our team.
Q: Are credits shared across my workspace?
Yes. Everyone in the workspace draws from the same balance, whether they’re running Application Review, Screening or contact enrichment. Credits & billing shows how the balance has been used, broken down by product.
Q: Can I limit how many credits each person uses?
Yes. Admins can set a monthly credit limit for any member, or for all members at once, from the member list on Credits & billing. Limits reset every month, at the start of your billing period, or on the 1st if your workspace has no monthly plan. When someone reaches their limit, they can click Request a higher limit to ask an admin, who can raise or remove it.