The information provided below is not applicable to customers on enterprise or team plans, or those interested in purchasing a custom plan. If this applies to you, please reach out to your dedicated account manager or book a meeting with our sales team for tailored support and guidance.
Buying subscriptions
To purchase new or additional Pro subscriptions for yourself or your team, clickBuy Pro seats
on Team Management and follow the instructions. Click here
if you’d like to set up a demo or to speak to sales first.

Accessing billing details
Users who have previously purchased a subscription on Metaview can manage billing details on the Team Management page underManage Billing
. They can take the following actions using our self-service portal:
- Update your company name and billing address
- Add or update the email where invoices should be sent (e.g. your company’s accounts payable email)
- Update tax information (e.g. VAT)
- Update PO number
- Update your payment details
- Download your past invoices
- Pay your overdue invoices
Please note that these details will only be available to the buyer. You will not have access to the billing details of subscriptions purchased by a colleague.
Cancelling paid subscriptions
You can cancel and edit the subscription that you purchased on the Team Management page underManage Billing
. If you’re unable to manage your subscription directly — for example, due to account access issues, team-based purchases, or a custom enterprise setup — please contact accounts@metaview.ai with the relevant details so we can assist you.
Any requested changes to your subscription will take effect at the beginning of the next subscription renewal period, provided the request is received at least 24 hours before your renewal date. Notices received after this cutoff will take effect at the start of the following renewal period.
Free plan
Accounts on Metaview’s free plan do not benefit from all of Metaview’s features and are subject to the following limitations:- Maximum of 25 conversation credits per month per free user
- Maximum of 60 conversation credits per month across all free users in your organization
- Restricted access to conversations beyond 14 days
The free plan is subject to change at any time without notice. Free subscriptions are provided as-is, with no guarantees regarding availability, support, features, or duration.