Managing Subscriptions

This guide will help you manage your Metaview subscription — from updating your plan and billing details to canceling your subscription — all through our easy-to-use self-serve billing portal. Please see our Pricing details for current subscription plans.

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Buying subscriptions

To purchase new or additional Pro subscriptions for yourself or your team, click Buy Pro seats on Team Management and follow the instructions. Click here if you’d like to set up a demo or to speak to sales first. Purchased subscriptions are not assigned or reserved to a specific user and can be assigned to anyone on your team based on your team’s needs throughout the year by your team admin. See Managing your team for details. Subscriptions will be renewed and you will be billed automatically on your monthly or annual renewal date.

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Accessing billing details

Users who have previously purchased a subscription on Metaview can manage billing details on the Team Management page under Manage Billing. They can take the following actions using our self-service portal:

• Update your company name and billing address
• Add or update the email where invoices should be sent (e.g. your company’s accounts payable email)
• Update tax information (e.g. VAT)
• Update PO number
• Update your payment details
• Download your past invoices
• Pay your overdue invoices

If you’re unable to manage your subscription and payment details via the self-serve portal — such as in cases where you no longer have access to your account, the subscription was purchased by a colleague, or you’re on a custom enterprise plan — please contact accounts@metaview.ai and our team will be happy to assist.

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Cancelling paid subscriptions

You can cancel and edit the subscription that you purchased on the Team Management page under Manage Billing. If you’re unable to manage your subscription directly — for example, due to account access issues, team-based purchases, or a custom enterprise setup — please contact accounts@metaview.ai with the relevant details so we can assist you. Accounts will be automatically moved to our Free plan once paid subscriptions are canceled. Changing an account’s seat type from paid Pro to Free will not automatically cancel or alter any subscriptions associated with your company account as the existing subscription can be reassigned to a colleague based on your team’s needs throughout the year by your team’s admin.

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Free plan

Accounts on Metaview’s free plan do not benefit from all of Metaview’s features and are subject to the following limitations:

• Maximum of 25 conversation credits per month per free user
• Maximum of 60 conversation credits per month across all free users in your organization
• Restricted access to conversations beyond 14 days

See here for more details on feature availability on the free plan. Free monthly credits reset automatically on the 1st of each calendar month and don’t carry over. If you run out of credits, you can either wait until they reset at the start of the next month or upgrade to a Pro plan to continue using Metaview without limitations. Simply click on Upgrade to a Pro seat and proceed with subscription payment checkout using a credit card. Please note that purchased subscriptions are not assigned or reserved to a specific user, so please ensure that you have it assigned to your account, or a colleague’s account if you are purchasing on someone’s behalf. Teams looking to trial Metaview are encouraged to book some time with our Sales team for tailored support and guidance.