Joining Webex calls
Metaview will join scheduled Webex calls autonomously up to 2 minutes prior to the scheduled start time. You will know that Metaview Notetaker is capturing notes for you when it appears as a guest in your Webex meeting. Metaview is only capturing notes if it appears as a participant.Allowing the Notetaker bot into the call
If your Webex settings require meeting hosts to admit guests, the Notetaker will need to wait in the “lobby” and will send this request notification to the meeting host. Metaview will not capture any notes for you until it has been admitted into the meeting.Let in to have the Notetaker bot join your call.
Ending your call
Metaview’s Notetaker bot will stay on the Webex call until all participants have left, there is no audio for an extended period of time, or if the meeting is ended by the host. Your notes will be ready on your Metaview account within 5 minutes of the bot leaving the call.Minimize or hide the Notetaker
Webex provides controls that let you customize how participants appear on your own screen, such as changing layouts or focusing on specific speakers. These options are managed through Webex settings and only affect your personal view of the meeting. Cisco’s Webex documentation on changing meeting layouts and views is available here. It’s not possible to completely hide or minimize the Metaview bot for all participants. The bot joins as a normal meeting participant, and the meeting host determines whether it can join or remain in the call. This design supports transparency and compliance. A visible bot makes it clear to everyone that the meeting is being captured and identifies who is doing so. Hidden or undisclosed recording methods can create compliance risks and may conflict with local data protection or privacy regulations.Customizing the bot’s appearance
Metaview shows up as a guest participant labeled as “[your company name]‘s Metaview Notetaker” on your Webex meetings. Admins can adjust the name of the Notetaker via the Workspace Settings under Bot name. Organizations on our Enterprise plan can customize this by adding your logo as shown below, please submit your request here or have your account admin submit a logo to your customer success manager with the following specifications:- SVG or PNG format
- Minimum 400px width
- Logo background must be transparent
This option is only available for teams on the Enterprise plan. See here for details.
Removing the Notetaker bot before the end of the call
Call participants can easily remove Notetaker bot from an ongoing Webex call. Meeting hosts can remove the bot directly from the meeting screen. Selectthe bot, click ... (3 dots) and select Expel. If you remove the bot at the very start of the call, Metaview will not process any notes.
⋮ (3 dots) of the ongoing call and select the Remove bot option. If you remove the bot at the start of the call, Metaview will not process the notes. Click Confirm and the bot will leave the Webex call within 30 seconds.