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There are two ways to remove content from a captured conversation, and they do different things: Both are irreversible.

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Deleting a conversation

You can delete any conversation you have access to, and admins can delete any conversation across the workspace.
  1. Open the conversation you want to delete.
  2. Open the Actions panel on the right of the notes editor.
  3. Select Delete.
  4. Confirm when asked: “Delete this conversation for everyone? This action cannot be undone.”
Access And Deletion Delete Call Pn Conversations that were shared with you cannot be deleted directly — the delete option appears greyed out. Contact the conversation owner or your team’s admin instead. For conversations that were not captured or that are currently blocked, open the ⋮ (3 dots) menu on the conversation in your Notes list and select Archive or Delete. Archiving only moves the entry to the Archive list; it does not delete anything.
Calls deleted by other participants, by your account admin, or automatically under your organization’s data retention settings are deleted for all users and are not recoverable. See Privacy configurations for retention settings.

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Redacting selected content

To start a redaction, select the content you want to remove in the transcript, then choose to redact it. Redacting the selected content from a conversation hides it from everyone who has access to it, including you, other team members, and people you have shared it with. Redactions apply to the transcription, recording, summarized notes, and any other derived content such as TLDRs or Snippets. Once triggered, the process takes a few minutes to complete, and you won’t be able to access the video recording or the Notes while it runs. Ai Notes Redact Pn
Redactions are irreversible. There is no way to restore redacted content afterwards.

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Data subject requests

If you’re handling a GDPR access or erasure request rather than ordinary housekeeping, see Access and deletion requests for how to export a participant’s data before deleting it.