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High-volume phone screening means a lot of missed calls and dropped lines. Without callbacks, the candidate who rings you back reaches an uncaptured call and you write that one up by hand — or lose it. Capture Callbacks allows recipients to call you back if they missed your phone call or the call dropped halfway through, and the subsequent call from the recipient will be recorded, uploaded, and summarised into your account on Metaview.

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Turn on Capture Callbacks

Go to your Personal Settings and set Capture Callbacks to Enabled. Image

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Use Capture Callbacks

Once Capture Callbacks is enabled within personal settings, any call made from your registered phone numbers in Metaview will allow capturing of recipient callbacks. You start the call as usual, either with one-click calling (from your browser or your phone) or through the switchboard, and Metaview handles the rest. When a candidate calls back, Metaview rings your verified phone number, even if your original call was made from your browser.

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Considerations

When this feature is enabled, call recipients will no longer see your phone number but rather a Metaview phone number on their call display, which they must call you through for it to include Metaview.
Recipients see the Metaview number whether you start the call with one-click calling (browser or phone) or through the switchboard. Because a one-click call shows them your own number when Capture Callbacks is off, Metaview needs a one-time phone-call verification of that number before you can use it. Please also note these additional current limitations of this feature:
  • Recipients will not be able to text you through the proxied phone number they see during your call.
  • One-click calls: Metaview shows the candidate a Metaview number from their own country where we have one, otherwise one from your country. If we have neither, the candidate sees your own number and callbacks from that call aren’t captured.
  • Switchboard calls: if you call a number in a different country, or use an extension, Capture Callbacks is turned off for that call.
  • We use a pool of communal Metaview numbers, and therefore, the number a recipient sees is not unique to your account but will be matched back up to you on a recipient callback.
Do you have additional questions, or something didn’t work? Check out our Phone FAQs and troubleshooting tips on the next page.