Skip to main content
High-volume phone screening means a lot of missed calls and dropped lines. If a candidate rings back a number that goes straight to your phone, that call isn’t captured and you write it up by hand, or lose it. The Caller ID setting decides which number candidates see when you call them from Metaview, and so whether their callbacks are captured:

​
Change your Caller ID

Go to your Personal Settings and, under Caller ID, choose Show my number or Hide my number. If the setting is greyed out, Metaview shows the reason under it, for example if you haven’t verified a phone number yet, or your number is shared and registered with an extension.

​
Capture callbacks

With Caller ID set to Hide my number, any call made from your registered phone numbers in Metaview will allow capturing of recipient callbacks. You start the call as usual, either with one-click calling (from your browser or your phone) or through the switchboard, and Metaview handles the rest. When a candidate calls back, Metaview rings your verified phone number, even if your original call was made from your browser.

​
Considerations

Recipients see the Metaview number whether you start the call with one-click calling (browser or phone) or through the switchboard. Because a one-click call shows them your own number when Caller ID is Show my number, Metaview needs a one-time phone-call verification of that number before you can use it. Please also note these additional current limitations of Hide my number:
  • Recipients will not be able to text you through the Metaview number they see during your call.
  • One-click calls: Metaview shows the candidate a Metaview number from their own country where we have one. Otherwise, European candidates see a number from Ireland or the UK, and everyone else sees one from your switchboard region, or the US. A number from another country may cost the candidate more to call back, depending on their phone plan.
  • Switchboard calls: if you call a number in a different country, or use an extension, the candidate sees your own number for that call and callbacks aren’t captured.
  • We use a pool of communal Metaview numbers, and therefore, the number a recipient sees is not unique to your account but will be matched back up to you on a recipient callback.
Do you have additional questions, or something didn’t work? Check out our Phone FAQs and troubleshooting tips on the next page.