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Transcripts and recordings Reviewing the transcript and recording

Reviewing the transcript and recording

When Metaview is on a call, it will record the audio and provide you with a full transcript of the call under the Transcript tab. By default, video conference calls will also have a video recording, and phone calls will have an audio recording that you can playback.

Playing back your call

At the bottom of the Transcript tab, you will find playback options for your call recording. They include:

  • Play / Pause

  • Go back 5 seconds / skip ahead 5 seconds

  • Adjust playback speed (from 1x to 2x)

  • Maximize/minimize the playback screen

  • Scroll bar showing progress and the recording duration

When you play the recording, you can opt to follow along in the transcript. A green highlight will move through the transcript as the recording plays.

To review to a specific part of the call without having to go through the entire call, click Jump to ... under the Transcript tab to see automatically generated sections that you can skip to.

Correcting the language

Metaview works in over 50 languages and will attempt to auto-detect the language spoken during your calls for accurate transcription. If you want to change the language of your notes, please find instructions in the section.

See the full list of supported languages

Afrikaans Arabic Armenian Azerbaijani Belarusian Bosnian Bulgarian Catalan Croatian Czech Danish Dutch English Estonian Farsi Finnish French Galician German Greek Hebrew Hindi Hungarian Icelandic Indonesian Italian Japanese Kannada Kazakh Korean Latvian Lithuanian Macedonian Malay Mandarin Marathi Nepali Norwegian Polish Portuguese Romanian Russian Serbian Slovak Slovenian Spanish Swahili Swedish Tagalog Tamil Telugu Thai Turkish Ukrainian Urdu Vietnamese
Welsh

In some circumstances, Metaview may incorrectly detect the language spoken during the call and will not correctly transcribe the call. You can easily correct this by clicking the 文A <current language> icon (found under the Transcript tab) and select the correct language from the dropdown.

When you change the language, Metaview will attempt to retranscribe your call using the selected language. This will take a few minutes to complete.

Metaview currently only supports transcription in one language at a time for a given conversation. If your call had two or more languages spoken, you will need to select one language at time. Unfortunately, only the parts spoken in the selected language will be available.

Metaview also allows you to translate your and so that they can be shared with multi-lingual teams regardless of the language of the conversation in the transcript.

Redacting content

To redact specific parts of the transcript and video, and prevent them from being viewed by other colleagues that have access to the call, simply select the parts that you want to redact, right-click, and select Redact selection.

Downloading the transcript

You can easily copy or download the full transcript of your call. Under the Transcript tab, click on the Copy transcript or the Download transcript PDF icon. You can then save or paste the transcript into an email or ATS form for example.

Downloading the recording

If there is a recording available for your call, you can download it to your computer. Go to the recording playback section at the bottom of the Transcript tab, and click on Download video or Download audio (for audio-only recordings).

Deleting a call

To delete a call, including associated recording, transcript, and notes, go to the Information tab, and select the Delete action. Click Confirm to complete the deletion process.

Please note that deletion is irreversible and will apply to all other users who have access to the call.

Please contact support@metaview.ai if you have any questions.