Assigning participants

Metaview automatically detects participants in your conversations and assigns their roles (interviewer or candidate) based on the calendar invite details. Occasionally, Metaview won't get all the details right or will not be able to identify a participant. This also applies if you invite Metaview using the option. In those situations, you will be prompted to assign speakers in the transcript.

Understanding roles

In a Metaview transcript, call participants can either have an "interviewer" or a "candidate" role.

• Interviewer: By default, anyone from inside your organization who is invited to a call is labeled as an interviewer. Interviewers receive email notifications and can access notes for their calls through their Metaview account.

• Candidate: By default, anyone from outside your organization who is invited to a call is labeled as a candidate. Candidates do not receive email notifications and cannot access notes for their calls, even if they have a Metaview account.

See documentation for more information on who has access to recordings, transcripts, and notes.

Assigning a candidate

Assigning a candidate is required for the Question and Answer template and for the functionality. Both rely on what a specific call participant (the "candidate") said during the conversation, so that person needs to be identified.

Call participants who should not receive email notifications or be able to access the call notes should also be labeled as candidates.

Assigning unknown speakers

Go to the Transcript tab to identify speakers and assign roles.

1. Click on the ✏️ (pencil) icon of the Speaker you want to assign or change.

   

2. Identify the speaker from list of attendees pulled from the calendar invite, or select another participant, and pick their role (Interviewer, Candidate) from the drop-down.

   

3. Click Update to save your changes. Notes will be reprocessed.

Correcting speaker assignments

You can correct existing speaker assignments in the transcript if you believe that Metaview has automatically assigned the wrong speaker. If you just want to fix to add someone's name, please follow the instructions under to update the participant's name.

To correct a speaker in the transcript, first go to the Transcript tab and click on the incorrectly assigned speaker. When you hover over the name, a pencil icon will show up. Click on the ✏️ (pencil) to edit.

You will see a pop-up menu that provides you with the option of correcting the participant by selecting from a list of other meeting attendees or by creating a new participant. Make the necessary changes and click Update.

If you also want to remove any participants from a conversation, go to the Information tab. Under Participants, click on the participant you want to remove and click Remove participant.

Please contact support@metaview.ai if you have any questions.