> ## Documentation Index
> Fetch the complete documentation index at: https://support.metaview.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enrichment Credits

> How enrichment credits work for contact details.

Candidate profiles provided through Sourcing include professional information and may contain links to publicly available profiles, or to the candidate’s profile in your ATS where available.

Enrichment Credits allow you to unlock additional contact details (email addresses and phone numbers) for outreach which can be carried out using your own tools or through [Sequences](/sending-sequences). Contact enrichment is optional and powered by third-party providers. A limited number of enrichment credits are included with standard subscriptions, with additional credit top-ups available at an extra cost.

## How enrichment works

When you find a candidate profile using the [Sourcing](/recruiting-platform/ai-sourcing) feature, you have the option to enrich their profile to retrieve an email address or phone number. Click `No email selected` or `No phone selected` to open the enrichment panel.

<Frame caption="Click “No email selected” or “No phone selected” on the candidate profile.">
  <img src="https://mintcdn.com/metaview/5UX-J_TG7pc5sD_U/images/enrichment-credits-select.png?fit=max&auto=format&n=5UX-J_TG7pc5sD_U&q=85&s=015a6a4494801df4a8b577946d7391be" alt="Enrichment Credits Select" width="648" height="260" data-path="images/enrichment-credits-select.png" />
</Frame>

In the enrichment panel, click `Find contact` to run the enrichment search using these third-party providers. You can also choose to manually add an email address or phone number instead of using enrichment option.

<Frame caption="The enrichment panel shows the number of credits required and your remaining credit balance before you run a search.">
  <img src="https://mintcdn.com/metaview/5UX-J_TG7pc5sD_U/images/enrichment-credits-find-contact.png?fit=max&auto=format&n=5UX-J_TG7pc5sD_U&q=85&s=9a2108a914747178d3231ae6854e6645" alt="Enrichment Credits Find Contact" width="2016" height="1096" data-path="images/enrichment-credits-find-contact.png" />
</Frame>

Once a candidate profile includes contact details, you can enrol them into [Sequences](/sending-sequences) for outreach or contact them directly using your own tools.

## Credit usage and top-ups

Enrichment credits are usage-based and shared across your workspace. Credits are only consumed when you successfully retrieve a candidate’s email address or phone number. If no contact details are found, you are not charged.

Our standard Sourcing subscriptions include a **limited monthly allocation of contact enrichment credits**, which refreshes each month and is shared across all users in your workspace. You can view your current balance, usage, and renewal details in your account [here](https://my.metaview.app/sequences/credits). This page is also accessible via the Sequences section.

<Frame caption="View your team's credit usage, tops up, renewals, buy additional enrichment credits, and review the credit usage by team member.">
  <img src="https://mintcdn.com/metaview/5UX-J_TG7pc5sD_U/images/enrichment-credits-usage.png?fit=max&auto=format&n=5UX-J_TG7pc5sD_U&q=85&s=12e82275d1e63bfd68930be23fff8dbf" alt="Enrichment Credits Usage" width="1702" height="710" data-path="images/enrichment-credits-usage.png" />
</Frame>

If you need more credits beyond your monthly allocation, you can purchase additional credits as top-ups. Click `Buy additional credits` to purchase top-up enrichment credits in multiples of 100, valid for 6 months. These credits are added to your workspace balance and are used automatically once your monthly allocation has been exhausted.

## Enrichment credits accuracy

Email and phone number enrichment is powered by third-party providers and involves a tradeoff between coverage and accuracy. Results may occasionally be incorrect, outdated, or undeliverable. Metaview applies quality filters, but cannot guarantee that enriched contact details will always be accurate or deliverable. Enrichment credits are **non-refundable**, including in cases where an email later bounces or contact details are no longer valid.